Metallium, Inc.



Shipping

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The shipping/handling charge for a USA destination will be a minimum of $5.00 and up based on the value of your order. For destinations outside the USA, shipping is based on value - a minimum of $14.00 for lowest-value orders, ranging up to $27 for orders over $400.00. For all orders you will have a chance to see the actual postage before placing your order. Some heavier items have the extra postage cost built into the list price. The shipping charge automatically appears in your total during checkout.

Metallium, Inc. is not responsible for lost packages. Tracking is available, please email if you would like the tracking number.

All items will be safely packed by Metallium and shipped by United States Postal Service in accordance with USPS Publication 52. Shipping by UPS or Federal Express is available if requested by the buyer (for an additional expense) or in some cases will be used as a preferred carrier by Metallium for particular shipments.

If all the items in your order are in stock, your package will ship within 1 to 2 days after Paypal, credit card payments, and/or money orders are received. Personal checks may require clearance from the bank prior to shipment (up to 10 days). For orders that contain items that are either out of stock or require some time to make, we may, at our discretion, make a partial shipment to you and complete the shipment at a later date at our expense.

You will be notified by email when your order ships, or when a firm shipment date is available for your order.

All appropriate MSDS (Material Safety Data Sheets) for the products in your order are available to you as the buyer upon request to Metallium.

You will be able to select premium shipping services before you checkout. These services include Priority Mail, insured mail, registered mail and international shipping. See Premium Shipping Services.



International Shipping Notes and Some Observations:

Tracking is available for packages to most international destinations, please send an email to request the tracking number for your shipment.

Any import duties and taxes are the responsibility of the buyer. The import procedures, duties and taxes your country imposes is a function of your country's customs service. We have no information about it, and direct you back to them to secure answers to any questions you may have about import duties and how you may avoid or minimize them.

Most delays and problems that we (and our customers) have experienced with international shipments appear to occur in either the customs office and/or the local post office in the destination country. Most of the variability in shipment duration is due to the time spent in customs, or awaiting pickup by the recipient at your post office. If you feel your package is late, please first check with your local post office and customs office. We have seen delays of up to two months in rare cases, and up to one month in occasional cases. Most causes of delays that were verifiable by the customer were a result of packages being held by the destination country's customs office.

For valuable packages, we have had very good results with Registered mail shipping. It costs an additional $12.00 (purchased by the buyer) to register a package to an international destination. In some cases shipment has been slower but so far registered packages have always reached their destination.



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